MARKETING SOLUTIONS

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FAQ

Find answers to some of the most frequently asked questions.

Have a question not found below? Contact us anytime and we would be more than happy to assist.

Absolutely! Although we work directly with you to fulfill the services, you can always invite us to calls with your customer and introduce us as part of your team.

Many partners also choose to co-brand us to their customers. Meaning they introduce us as a local agency partner for fulfilling the order. You still own the relationship, but have the added benefit of your customers communicating with our team members directly.

Get direct support from our sales team. They can help you select the right products, build your media plan, and even join you on a call with your customer to help answer any questions. Our goal is to help you close more sales and set the right expectations to maximize your retention rate.

With OutReach, all plans are month to month. You can downgrade or upgrade anytime.

We have suggested retail pricing to maintain competitive pricing and maximize sales. However you can mark up services to any amount you prefer.

All billing to your customers remain with you. OutReach will charge you for services at the beginning of each term using the payment method you added on file.

We recommend you pre-bill your customers for any digital services to avoid any collection issues.

Unless a product comes with a required minimum term, all orders can be canceled with at least 7 days notice prior to the next billing date. Any cancellations beyond this point may be subject to another month (third party products) or a refund fee, equivalent to 10% of the order amount.

For all sales support inquiries, you can contact us by calling 1-800-741-1642 Ext 0, or email support@poweredbyoutreach.com. You can also contact us via live chat during regular business hours on our Partner Resource Center.

For any questions regarding a current active order, you can reach out directly to your campaign manager by phone or email.

If you need assistance placing orders, or want to talk about your business goals, contact your assigned account specialist.

Privacy is paramount at OutReach. All customer information is kept confidential from other partners and the public unless you provide permission to do so.

At OutReach, we only deal direct with our partners. If your customer should choose to contact us directly for services, we will always direct them back to you.

Have questions? Speak to a Product Specialist